Document thumbnails can sometimes be missing in the Library page when the document store is on a mapped drive. To prevent this happening document thumbnails can be copied to a folder in the local directory which is cleared when Skyline if restarted.
To copy thumbnails to a local directory:
|1.||Log in with Host rights and go to Admin.|
|2.||In the Portals section click Default Configuration.|
|3.||Find Library - Cache document thumbnails in the list.|
|4.||click to set the option as True so that the document thumbnails are copied to the local wwwroot\ThumbnailCache directory.|
|5.||Click to save the setting.|
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