Skyline Installation

Changing the Wording in a Status Email

Changing the Wording in a Status Email

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Changing the Wording in a Status Email

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PrintStation can be configured to automatically generate an email message when a job status is changed in PrintStation. You can select when a change in the order status will generate an email message as well as specifying the wording of the email. The example below describes how to configure PrintStation for the status type "Query Outstanding".

To automatically send an email message when the status is change to Query Outstanding:

1.Open Skyline and log in with Administrator rights.
2.Click Admin.
3.In the Orders section click Order Statuses.
OrderStatuses
4.Details of all the System Statuses are listed. Click Icon-Pencil by the type Query Outstanding.
Statuses-QueryOutstanding
5.The status settings for the status Query Outstanding can be updated.
QueryOutstandingEmail
1.Select the option Email User. When this option is selected the person who placed the job order will be automatically sent an email when the job status is changed to Query Outstanding.
2.Enter text that will be shown when the user views the status of their job orders. In this example the words "Query Email Sent" will be shown against any job order that they have placed and the PrintStation operator has changed the job status to Query Outstanding.
3.Enter the text that will be used as the email subject. In this example the words "Print Order Query" will be used as the email subject when an email is automatically sent out.
4.Enter the body of the text which can include a contact name or number. The text can be a maximum of 1,000 characters spread over a maximum of 52 lines.
5.Automatically completed fields can be included. Click Icon-InsetSnippet the Insert Code Snippet button to view a list of all the fields that are available. Text entered after the snippet will appear on a new line.
InsertCodeSnippet
6.Click OK to save your changes.
6.The System Statuses details have been updated.
SystemStatuses-QueryOutstandingUpdated
1.The end user display will be Query Email Sent.
2.The user will automatically be sent an email if the status of their job order is changed to Query Outstanding.