If you try to log in into ProductManager and see the message "The ProductManager version is not compatible with the selected portal" it means that a new version of ProductManager needs to be downloaded.
Make sure that if there are any previous versions of ProductManager installed that they are removed. Use the Add/Remove Programs facility in Control Panel to remove any existing version. Then download and install the current version.
To Update ProductManager:
|1.||Log in with Management Permissions and go to Downloads.|
|3.||When you see the Opening ProductManager window, click Save File. The ProductManager installation file is saved to your computer.|
|4.||The Downloads window opens. Double click the ProductManager downloaded file to start the installation.|
|5.||The ProductManager Installation wizard opens. Click Next to continue.|
|6.||At the License Agreement window click I accept the license agreement. Click Next to continue.|
|7.||At the User Information window enter your details. Click Next to continue.|
|8.||At the Destination Folder window it is recommended that you accept the default folder location. Click Next to continue.|
|9.||The ProductManager can now be installed. Click Next to begin the installation.|
|10.||It should only take a few minutes to install ProductManager. When the installation is complete click Finish.|
When you have completed the installation ProductManager will be installed.
To open ProductManager for the first time:
|2.||The first time that ProductManager is started after the installation it will take a few seconds for the program to be configured. A window will open similar to the one shown below.|
|3.||The Setup window opens.|
|1.||Enter your portal name.|
|2.||(Optional) Select Use Proxy Server.|
|3.||(Optional) Enter your Proxy address and Proxy port number.|
|4.||(Optional) Enter your username and password.|
|5.||Click Connect. You will receive confirmation that the portal connection was successful.|
|4.||When the configuration is complete a log in window will open. |
|1.||Use the same log in that you use to access the Skyline Portal.|
|2.||Click Log in to start ProductManager.|