Re-setting a Password |
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Re-setting a Password |
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Re-setting a Password |
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Re-setting a Password |
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If users have forgotten their password you can re-set their log in. An email is generated to tell the users that they can create a new password.
To reset a user's password:
| 1. | Log in with Administrator rights and go to Admin. |
| 2. | In the Users section click Users. |
| 3. | All the users are listed. Click  next to the user's name to edit their details. |
| 4. | The user's details are shown. |
| 1. | Select the option Send email to Reset Password. |
| 2. | Make sure that the correct portal is selected if they use more than one portal. |
| 3. | Click Update. |
| 5. | An email is sent to the user containing their new automatically generated password. |
| 6. | The user can follow the instructions to be sent a new password. |
The wording of the Password Request email can be amended.
To amend the email:
| 1. | Log in with Administrator rights and go to Admin. In the configuration section click system Emails. |
| 2. | The wording in an email sent to a user when they request a new password can be amended. To amend the wording click to edit the Password Request email. |
| 3. | The wording in an email sent to a user when they receive a new password can be amended. To amend the wording click to edit the Password Changed email. |