If users have forgotten their password you can re-set their log in. An email is generated to tell the users that they can create a new password.
To reset a user's password:
1.
Log in with Administrator rights and go to Admin.
2.
In the Users section click Users.
3.
All the users are listed. Click next to the user's name to edit their details.
4.
The user's details are shown.
1.
Select the option Send email to Reset Password.
2.
Click Update.
5.
An email is sent to the user containing their new automatically generated password.
6.
If the user clicks on the Reset Password link they will be able to enter a new password. When they click on the Change Password button they will be taken to their Login page and be able to login with their new password.
The wording of the Password Request email can be amended.
To amend the email:
1.
Log in with Administrator rights and go to Admin. In the configuration section click System Emails.
2.
The wording in an email sent to a user when they request a new password can be amended. To amend the wording click to edit the Password Request email.
next to the user's name to edit their details.
