If users have forgotten their password you can re-set their log in. An email is generated to tell the users that they can create a new password.
To reset a user's password:
|1.||Log in with Administrator rights and go to Admin.|
|2.||In the Users section click Users.|
|3.||All the users are listed. Click next to the user's name to edit their details.|
|4.||The user's details are shown.|
|1.||Select the option Send email to Reset Password.|
|2.||Make sure that the correct portal is selected if they use more than one portal.|
|5.||An email is sent to the user containing their new automatically generated password.|
|6.||The user can follow the instructions to be sent a new password.|
The wording of the Password Request email can be amended.
To amend the email:
|1.||Log in with Administrator rights and go to Admin. In the configuration section click system Emails.|
|2.||The wording in an email sent to a user when they request a new password can be amended. To amend the wording click to edit the Password Request email.|
|3.||The wording in an email sent to a user when they receive a new password can be amended. To amend the wording click to edit the Password Changed email.|