Skyline Installation

Re-setting a Password

Re-setting a Password

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Re-setting a Password

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If users have forgotten their password you can re-set their log in. An email is generated to tell the users that they can create a new password.

To reset a user's password:

1.Log in with Administrator rights and go to Admin.
2.In the Users section click Users.
Users-Users
3.All the users are listed. Click Icon-Pencil next to the user's name to edit their details.
4.The user's details are shown.
SendNewPassword
1.Select the option Send email to Reset Password.
2.Make sure that the correct portal is selected if they use more than one portal.
3.Click Update.
5.An email is sent to the user containing their new automatically generated password.
NewPasswordRequestedEmail
6.The user can follow the instructions to be sent a new password.

The wording of the Password Request email can be amended.

To amend the email:

1.Log in with Administrator rights and go to Admin. In the configuration section click system Emails.
Configuration-SystemEmails
2.The wording in an email sent to a user when they request a new password can be amended. To amend the wording click Icon-Pencilto edit the Password Request email.
PasswordRequest-EmailWording
3.The wording in an email sent to a user when they receive a new password can be amended. To amend the wording click Icon-Pencilto edit the Password Changed email.
PasswordChanged-EmailWording