If during a document upload the document is in the conversion queue a long time (longer than 5 minutes for a single A4 text document) there may be an error with the conversion process. You will need to check the stage of the conversion and then stop the conversion process if there is an error. If this problem happens during testing check the that the DCStart service was restarted after the PDF converter was licensed.
To cancel a conversion:
|1.||Click the link You have 1 document(s) in the conversion queue.|
|2.||The Upload web page opens. The stage that the file is in the conversion process is shown. The stages are Queued; Creating PDF; Creating thumbnails and Finalizing. If there is a problem during the conversion process the word Error is shown, as in the example.|
|3.||Click to stop the conversion process.|