When you try to open Skyline but are unable to connect to the database you will see the error message 'Unable to connect to the Skyline database'.
The connection setting to the Skyline SQL database in the configuration file web.config is not correct and needs to be amended
To amend the connection setting to the SQL Skyline database:
|1.||On the PC where Skyline is installed, open SQL Server Management Studio Express. If this program is not installed, it can be downloaded from the Microsoft website.|
Note the Server name, username and password in the connection settings to the Skyline database.
|2.||Click the Connect button to make sure that these are correct them close SQL Server Management Studio Express.|
|3.||Browse to the Skyline website root directory C:\Skyline\wwwroot by default|
|4.||Open the configuration file Web.config in Notepad.|
|5.||Locate the section <connectionStrings> and make sure that the data source, username and password are correct.|