The problem is that when a custom sized document is uploaded it is not correctly converted and part of the document is missing. This is likely to be because the original file is a custom size and that the document converter has not been set to detect and convert custom page sizes. The example below explains how to amend the document converter for PowerPoint files but can be applied to any of the file types.
To amend the document converter to detect and convert custom page sizes:
Open Neevia Converter. Start > Document Converter Pro. If nothing happens make sure that the program is not already open.
View the Folders.
The Input Folder(s) window opens.
Click Edit Settings.
The Edit Input Folder Settings window opens.
In the Document Parsers tab select PowerPoint.
The Edit Parser Settings window opens.
Click Advanced Settings.
The PowerPoint parser settings window opens.
Select the option Detect and convert custom page sizes.
Close all the windows and repeat for any other file types as required.