Changing the Status

The status of a job will be automatically updated in the following situations:-

Original Status	Action	Updated Status
Order Placed	Download the order	Downloaded
Downloaded	Print the document from PrintStation	In Production
Query Outstanding	Print the document from PrintStation	In Production

When the document has been processed by sending the job to a printer outside the Skyline environment or when a job is completed, the status of the job order needs to be updated.

It is good practice to follow the normal work flow when changing the status of a job order. If you do change the status when a document has not been printed from Skyline you will be asked to enter the details of where the document was printed.

StatusWorkflowHorizontal

When a job order status is updated, Skyline can be configured to send an automatic email to the client. The status can also be automatically updated on the user's Orders web page.

If the Order has already been printed any changes to the status will not let you record how the job was printed. If you need the job to be re-printed and the details included in the report you need to use a printer within the Skyline system or have a new order raised.

To change the status of the selected job:

1.	View the list of orders and select the job that you want to change the Job Status of.

Click Status and select the status that you require in the list. The status shown in the Orders pane will be updated as well as the history table shown in the Details pane.
OR
Right mouse click on the order to display the status list.

If a status is shown in blue it means that any jobs changed to that status are not shown on the PrintStation.

2.	The status of the job will be updated. When you change the status of a job order that has not been printed to In Production, Printed or Completed. You will be asked to enter details of the printer that the job order was produced on.

To change the status of a job order that has not been printed:

1.	Select the job order and click Status. Select the status In Production, Printed or Completed.

2.	You will be asked "Do you want to record how this job was printed so that it is included in the reports?"

1.	Click Yes - continue at step 3. If the job was a stock item click Yes as you are able to select the printer as "Stock Item - Not Printed". The job details will then be included in reports. Click No. If you do not want to record that the job has been printed.

2.	You are asked to confirm that the job details will not be included in any reports. Click OK to change the job status as selected and the job details not included in any reports. If required an email indicating the status change is sent out to the customer. Click Cancel to make no status changes.

3.	The Printer information window opens. Enter the details of the printer that was used to print the job order. If the order was not printed but the items were taken from stock select the printer name "Stock Item - Not Printed" When all the details have been entered click Save.

4.	The job order will be moved to the selected group and the status changed. If required an email indicating the status change is sent out to the customer.

Help URL: http://www.yourdomain.com/help/index.html?changingthestatus.htm