When an order is sent to the PrintStation there may be a price associated with the order. Occasionally the price of printing a document needs to be amended due to requests from the customer. If there is a substantial change to the order the pricing should be amended using Live Orders.
Example 1 - Cost of Producing the Document After a conversation with the customer a change to the cost of producing the document is agreed. For example, laminating might be required or a different media type used during production. The price of the order needs to be amended & the customer will see the amended price on their orders page. Any management reports will include the amended price.
To amend the cost of producing a document:
Select the job to be printed & view the pricing tab.
Amend the price as required.
Enter the new price.
Click Insert Date. The date and time will be added into the Change Notes area.
Enter details of the change next to the date & time.
The Update window opens. Click OK to confirm the price change.
The cost of producing the document will be updated in the PrintStation Orders pane.
The customers order details will also be updated to show the new price for producing the document. Any management reports that are run will also contain the updated price.
Example 2 - Re-printing a document. After the order has been printed the customer requested a partial copy of the document. Any management reports will include the amended price (printed price) for the second print run as well as the cost of the original print (Original Price). The customer will not automatically be notified of the change to the cost of the producing the document. This option is only available if using a Xerox printer.
To amend the cost of re-printing a document:
Select the job to be printed.
In the Output pane click the printer that you want to use to print the document.
The message "This document has already been printed. Do you want to Print it again?" is displayed. Click Yes.
The printer window opens. The actual layout depends on the printer you are using. Each printer window will have a section titled Price.
Select Edit the document price. When this option is selected the Document Price field becomes accessible.
Amend the price of the document. You can enter the value 0 if there is no charge for the re-print.
Amend any other details e.g. the quantity of documents to print & then click Print.
The Document Price window opens.
Click Yes to confirm that you want to change the price for the document. The document is printed & the amended price is recorded.