When a new portal is being configured you are able to specify the email settings for the automatic emails that are sent.
If the sender's name in an email is 'noreply' the email may be judged as unsolicited mail that should be treated as junk. If this happens users may have trouble finding the email and will need to look in their Junk email folder.
To amend the email settings:
Log in with Administrator rights and go to Admin.
In the Configuration section click Email Settings.
Enter the email configuration settings if you are going to use Portal Specific settings.
Email From Address. The address that is used when sending out emails.
SMTP Server: The details of the SMTP Server that will be used to send emails.
SMTP Server UserName: The user name of the SMTP Server that is used to send emails.
SMTP Server Password: The password of the SMTP Server that is used to send emails.
SMTP Port Number: Enter the port number.
Use SSL: Select if a SSL certificate is used on the server.
Copy error log files to ePrint Support: If this option is selected a copy of the error log files will be sent to the email address as detailed in the field Email error log files to.
Email error log files to: The email address that the log files should be sent to.
To amend the email template for your specific requirements click the link Show Template. An email template form opens.
Amend the email template by adding details to appear on all the automatic emails generates as required. For example, you might add your company logo or a contact number.
At the bottom of the web page enter an email address in the field and click Test Settings.
A message will show on the web page stating that "the email has been sent, please check your inbox".
You will receive a test email confirming that the email settings for the portal have been correctly setup.