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If you are using two level approval you need to change approvers from being a level one approver to being a level 2 approver. After you have saved the approval setting as 'Two Level Approval' click
. The Assign Users to Approvers window opens. Level 1 approvers have
next to their name and level 2 approvers have
.

Example showing Approvers who are level 1 and level 2.
To allocate Level 2 Approvers:
| 1. | Select the required approver. |
| 2. | Select Level 2 Approver from the drop down list. |
| 3. | Click ![]() |